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Developer orgs get this box because they have lots of features enabled to allow you to do thorough testing and development.If you've got questions about your org's licenses and setting up console, it's probably best to reach out to your AE for assistance.Thanks for contributing an answer to Salesforce Stack Exchange!Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. We will review it shortly and merge the ideas if applicable.Thank you for your feedback. You can review an out-of-the box Service Cloud console by selecting Sample Console from the Force.com app menu. Make the Service Cloud User field available for User List ViewsWhy...WHY is this not already available. Only users assigned to the Service Cloud User feature license can use the Service Cloud console. The Service Cloud User checkbox field must be marked as True on a User record in order to activate that functionality. The pricing starts from 75 USD up to 300 USD/a month per user depending on the edition. To make life easy, after you have the Service Cloud User license (available for free in Developer Edition), Salesforce gives you a sample console to play around with. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. See Viewing Feature Licenses. Now that the console is also available to Sales Cloud licenses we see things like permission set licenses 'Sales Console User'.The 'Service Cloud User' box has been around for quite some time. We'll investigate your suggestion and merge the ideas if it makes sense. However, for some reason, you can't currently create a List View on Users that includes that field. Service Cloud is fully customizable support tool and help desk designed for your clients.
We take abuse seriously and will investigate this issue and take appropriate action.Help us to keep IdeaExchange clean by pointing out overlapping ideas. In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. Is the Service Cloud User tick box a recent addition to the Sales Cloud as I haven't seen this tick box except in a Dev Org?To subscribe to this RSS feed, copy and paste this URL into your RSS reader.Can someone explain the use case behind using a "Sales Cloud License" plus a "Feature License" by ticking the "Service Cloud User" under the user account VS simply buying a "Service Cloud License"?Originally the console was only for service cloud, which is why the setting is named this way. ... Service Cloud Pricing from Salesforce Salesforce offers three customer service software pricing plans for Service Cloud, the support platform that satisfies customers and improves service team productivity. The 'Service Cloud User' box has been around for quite some time.
We’ll also check out how easy a console is to configure. The Service Cloud console respects all of the security and sharing settings in your Salesforce organization. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.Thanks for your merge suggestion.
Now that you’ve seen the console, let’s give you access to it. I can run a report and easily see if someone is:Salesforce takes abuse situations very seriously. Salesforce Labs & Open Source Projects (1147) Desktop Integration (1108) Schema Development (857) Architecture (823) Apple, Mac and OS X (790) VB and Office Development (629) Salesforce $1 Million Hackathon (169) Salesforce Summer of Hacks (163) Einstein Platform (147) View More Topics; See All … Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. You wouldn't see this box if you don't have a license which gives your org console access. This is the permission that a user requires in order to get access to a console app. It's not available as either a Filter criteria or as a field that can be included in the View. To help us process your request as quickly as possible, please fill out the form below describing the situation. You wouldn't see this box if you don't have a license which gives your org console access. Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more. Service Cloud Portal users have the High Volume Customer Portal license. It only takes a minute to sign up. Here you can select the right Salesforce Lightning edition. This is the permission that a user requires in order to get access to a console app. Service Cloud User Licenses .