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When the truck finally arrived, it was discovered that they only brought the four dining room chairs and not the table. I not only find this commercial loud, it also, in my opinion, protrays women in a poor light. I would talk to three different representative in the same day only to be told three different stories as to why I had not recieved my refund. I will never go tback there or recommend them to anybody.Time theft is fun.

The delivery men didn't know where the table was or when it would be delivered. Fair warning...NEVER ORDER YOUR BEDROOM OUTFIT FROM THEM. Get what you need from our JCPenney Customer Service Links & Resources. SO MUCH FOR "WHITE GLOVE DELIVERY! She then blamed it on the delivery people, who she connected me too and then left the call. When she returned, she said that I had ordered the wrong table and that it would be 4 more weeks before they could get the order to me. I called JCP.com and talked with a customer service person who put me on hold several times for over 45 minutes. for jcpenney optical as your remarks tends to imply?.We were in the process of trying to buy a house and found out that there was a report from JC Penneys. Most people save and dream and work hard for a new bedroom outfit for years and JC Penny spit in our face by offering us $400 for weeks of inconvience, schedule changes, sleeping on the mattress on the floor, living out of laundry baskets, and when we called for updates and explanations they had the unmitigated gull of hanging up on us, handing us off from one manager to another, lying, making us put our furniture together and not returning follow up calls as promised. Track your order, find a store, check your rewards, and more! After a decade of trying I finally cancelled my credit card account. Most people save and dream and work hard for a new bedroom outfit for years and JC Penny spit in our face by offering us $400 for weeks of inconvience, schedule changes, sleeping on the mattress on the floor, living out of laundry baskets, and when we called for updates and explanations they had the unmitigated gull of hanging up on us, handing us off from one manager to another, lying, making us put our furniture together and not returning follow up calls as promised. Did not give our two year grandson a chance to relax and smile even though he was trying to cooperate. Purchased a ring on line at JCPenney . They are getting it all back!! She is moody, hard to work with, and needs to get her priorities straight.daughter went for jog interview and there were 3white people and 4 black people lady was black to she told them that they were going to play a game to see who would make more sells then she told them to pick one of the two on the paper then she took the 3 white people to another room and the 4 blacks stayed in the room she told the white people that they could go now and if they wanted reapply in 90days this is not right in any way what would you call this? Even the boxes that they came in said made in America which is a lie. We are done and done with JC Penny!! Not I. I have to press the mute button on my remote control due to how LOUD this commercial is. The person at the delivery company blamed JCP for sending the wrong table. We paid to have a very expensive outfit shipped and put together and their 3rd party delivery lost our whole bedroom outfit and when they did finally deliver it they lied to us and said that they were not responsible for putting it together and just left it in huge boxes for my husband to put together only to find out later that the bed would not go together because the people in Vietnam could not measure and drill holes. It was 5 weeks late.

The standard response to the new way is usually something along the lines of "I've never had to do that before." Trust me also when I tell you that many long-time retail employees are, or have been, "favorites" of previous management teams, many of whom they may have been working with for many years.